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Operations & Support Associate - Speaker German
Responder al anuncioYour role
Operations
- Review and confirm new merchants, contracts, payments and related documents;
- Data entry and review of some client profiles and payment information;
- Monitor unusual elements, documents or behaviors in the context of fraud and money-laundering prevention.
Support
- Assist clients by phone and in writing regarding their profile and ongoing transactions;
- Identify improvement opportunities and contribute to the development of our platforms and processes.
Your profile
- Team player: the quality of your work directly impacts your colleagues;
- Self-driven: Able to remain focused while performing sometimes repetitive tasks;
- Logic: learn the rules during your induction, apply them systematically during your daily work;
- Ability to efficiently handle multiple tasks simultaneously while maintaining attention to detail;
- Written and oral: perfect command of German, English and French, written and spoken. Good spelling and grammar, good diction and ability to keep a sustained language on the phone, even when a disagreement or tension arises with a client.
Previous experience in a financial institution (bank, payment company) a strong plus.
Other requirements and information
- Permanent contract at 39h/week;
- Starting date as soon as possible;
- Salary around €24, 500, depending on experience;
- Offices in the heart of Barcelona, 5 minutes from Casa Batlló;
- Work from Monday to Friday (office hours), with occasional Saturdays possible.
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