(OWB-169) - Senior Salesforce Support Analyst
Responder al anuncioCompany Description
Do you have what it takes? Come join our dynamic and growing IT center of excellence!
- Create and manage all aspects of users’ security: profiles, roles, permissions, and sharing rules.
- Experience writing and maintaining standard helpdesk procedures and documentation.
- Assist users in creating self-service reports.
- Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
- Provide quality assurance testing of business enhancements and reports on as needed basis.
- Configure Salesforce maintenance request.
- Prepare and execute data migrations.
- Document knowledge base articles and system process flows.
- Mentor and lead junior-level admins.
Qualifications
- Bachelor’s degree or in the process of a bachelor’s degree preferred.
- Prior Management or Team Lead experience.
- Experience with Salesforce CPQ, preferably with a SaaS-based business.
- Experience with data tools like Data Loader and Demand Tools preferred.
- Experience in supporting 1, 500+ SFDC users preferred.
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies and take on additional responsibilities.
- An ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
- Possess an understanding of commercial sales processes: demand generation, lead, opportunity, contract, sales order, and booking management.
- Experience with Jira and Confluence.
- Experience with data management with a focus on attention to detail.
- Ability to effectively juggle multiple tasks at the same time.
Additional Information
What's in it for you?
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Compensation:
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
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