[OWI-427] Hostel Front Office Manager - BARCELONA - (Barcelona)
Responder al anuncioHostel in Barcelona is searching for an outstanding personality for a Front Desk Manager to join our team. We are looking for a professional who can handle different tasks simultaneously and work under pressure. Exceptional service to our guests is a must, where solving issues is done smoothly and diplomatically.
We want you to participate and co-create a very friendly atmosphere while maintaining order and managing multiple activities at the same time. We are searching for a creative soul. We expect the following from you:
- You are a great leader and team worker.
- You are responsible and multitasking.
- You always deliver excellent customer service and set an example for your team.
- You are pro-active and creative.
- You are well-organized and excel at time management.
- Language proficiency: English and Spanish essential.
- Experience working with PMS MEWS and other hospitality systems: Channel Manager, CRM, RMS, etc.
- You have a friendly and welcoming approach, being kind and professional.
- You can work independently and handle stress or pressure when it occurs.
- You love to work with people and are very familiar with the type of our guests.
- You can manage a small team while also looking after the property.
- You are a people person, but also manage all administrative tasks effectively.
This is a full-time position with morning/afternoon shifts mostly, but possibly night shifts in case of urgency. This position is very active and not passive, as it involves being behind the reception or in the office.
Requirements:
- You have at least 2-3 years of experience as a Receptionist Supervisor/Manager in the Hotel/Hostel industry (Experience from the Hostel industry is a BIG plus).
- If you are coming from the Hotel Industry, you should be familiar with the Hostel concept, guests, and how it works.
- You have decent IT knowledge as we are a high-tech place.
- Any experience in F&B is a plus.
- Any experience with events/activities, social media is a plus.
- Any experience with groups is a plus.
- You speak fluent English and Spanish; basic Catalan + another language is a plus.
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