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(PJ-243) Senior Business Consultant
Responder al anuncioOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Business Consultant.
Main Duties:
- Support of the Solutions area by participating in projects and proposals while offering solutions as well as a functional view of the issues, goals and opportunities faced by the clients.
- Support of the Solutions area by participating in the summary and structuring of presentations at business and process levels for the client and project executive board.
- Consultant/functional lead role within the project teams assigned in an implementation of Salesforce or other technologies linked to CRM solutions.
- Advisory role in the decisions related to the technology and business processes.
- Definition and reengineering of client, commercial area and business operations related.
- Structuring of business cases: situation, complication and focus proposal for analysis and resolution.
- Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
- Working closely with our customers to understand the current business processes at a detailed level.
- Designing business processes.
- Designing data flows within business processes.
- Designing solution with the technical architects.
- Writing functional specifications and user stories.
- Working with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
- Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
- Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
- Identifying business process improvements and opportunities for automation.
- Understand customer's processes and connect business requirements with the functional capabilities of the application.
- Using most efficient approach including Design Thinking, Scrum Agile, Lean 6 Sigma or SaFe methodology.
- Gather and synthesize Business Goals and Requirements and Success Measure KPIs.
- Capture As-Is processes and Define To-Be process to match Salesforce Standard Solution and Industry Best Practices.
Experience & Skills:
- + 5 years of experience as a consultant in processes, business, and/or digital transformation.
- Experience on definition and process improvement methods.
- Experience in Salesforce Consulting.
- Experience generating documents and presentations, structured and oriented to executive and specific audiences.
- Experience developing omnichannel strategies.
- Ability to dialogue with technical teams.
- Business Process Management.
- Good communicative skills, both oral and written.
- Good level of interlocution both in Spanish and English (oral and written).
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