Platform Security Engineer. (HHF-299)
Responder al anuncioWith more than 3200 employees worldwide, 32 locations around the world, and 4 business units, the Kudelski Group offers endless opportunities for people to start new journeys, grow, and succeed. SHAPE THE FUTURE WITH US! Leveraging its long-standing expertise in securing digital content as well as fighting piracy, Kudelski Security, a division of the Kudelski Group, is a provider of cybersecurity solutions and services focused on protecting data, processes, and systems for companies and organizations around the world, safeguarding their assets at a time of increasingly remote communications.
Reference: 14682
Publication Date: 06-06-2024
Position: Platform Security Engineer
Location: Madrid, Spain
Your Mission
As part of our Managed Detection and Response department, your mission will be to help us provide best-in-class services to our clients as they run. By accompanying the client with the management of their security devices and continuously improving our processes and operational capabilities, you will be helping to make the customers' lives more secure.
If you:
- Are passionate about cybersecurity and are constantly developing your knowledge
- Are eager to learn and to manage state-of-the-art security technologies
- Are at ease in a fast-paced environment and able to get out of your comfort zone
- Enjoy actively contributing to improving the services offered to clients
- Are motivated by working directly with customers
This position could be for you.
Your Responsibilities
Your responsibilities will be to:
- Manage the configuration and monitor the health of customers' security devices. You will do this by acting as the main escalation point attending client’s requests such as service requests, change requests, or operational incidents in a timely manner.
- Follow vendors' roadmaps to best leverage the platform's new features, define the upgrade strategies for devices, and ensure the proper rollout to customers.
- Serve as the subject matter expert for other teams internally to help drive continuous improvements and new service implementations.
- Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 and 2 analysts.
- Build up and maintain an in-depth knowledge of our products and services portfolio.
This role involves:
- Understanding the business and environment of our customers
- Frequent contacts with customers at both technical and managerial levels
- Internal transversal interactions with various groups (Operational Analysts, Security Device Engineers, Integration Engineers, DevOps Engineers. . . )
Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customers' lives more secure.
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