(Po-091) - - Busqueda Urgente Cloud Expert Engineer With French
Responder al anuncioAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid growth and expansion and looking for a Software Support Expert Engineer (Cloud) who is ready to join us in creating a #CyberFit future and protecting the digital world!The role will function as the main support technical expert in specific Company's products or services. Be the person responsible for resolving the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), and communicate with the customers to their complete satisfaction. Every member of our "A-Team" has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up. WHAT YOU'LL DOWork on resolving various technical incidents for the Company's customers involving various software, networking, and hardware environments. Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment. Stay abreast of the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc. ). Maintain deep knowledge of Company operations to support client requests effectively. Interact with various departments to analyze and resolve problems. Provide technical advice to junior staff members and review technical results, evaluations, and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance. Develop documentation regarding installation, upgrades, support, and compatibility issues. WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)Fluent English and French (both oral and written, Upper Intermediate as minimum). Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers). Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer). Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user). Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters). #J-18808-Ljbffr
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