Regional Manager, Europe (RH543)
Responder al anuncioRemote friendly (Madrid, Madrid - ESP Spain)
Job Description:
At Nextracker, we are leading the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and control software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring, and analysis services. As a company driving the clean energy transition, sustainability is not just a word; it's a core part of our business and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative, and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Based in Nextracker's office in Madrid, Spain, the Senior Manager, Asset Management (Europe) will lead the Asset Management team in Europe, with responsibility for:
- Operational performance of the Nextracker operating fleet in Europe
- Customer satisfaction via excellent support to both external and internal clients
- Operational efficiency via process establishment, optimization, and automation
- Leadership and management of the European Asset Management team
We are looking for someone who demonstrates:
- Enthusiastic customer focus
- Collaborative and interactive teamwork
- Desire for continuous improvement, efficiency, and top performance
- Passionate drive to execute and to achieve results
- Integrity to the core
Primary Job Responsibilities:
- Responsible for all Asset Management activities in the Europe region, including warranty claims & process, spare parts shipments, customer training, software deployments, and technical service activities, in addition to oversight of the commissioning function.
- Act as primary customer contact for customer issues and operating fleet performance. Responsible for customer satisfaction (as measured via NPS scores), providing high quality customer service, troubleshooting and resolving customer issues with minimal escalations.
- Responsible for building, managing, coaching, and leadership of the Asset Management team in Europe. Provide a high level of oversight to the team and achieve high levels of retention.
- Responsible for execution of the operating budget of the Asset Management team in Europe, including team sizing & resource planning, hiring, compensation packages, and approving other operational expenditures.
- Implementing and managing dashboards and reporting templates to track Key Performance Indicators (KPIs) relative to Asset Management business and the Nextracker operating fleet.
- Supporting the deployment of software and data analysis solutions and services.
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