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Regional Ot Infrastructure Functional Coordinator PHL290
Responder al anuncioRegional OT Infrastructure Functional Coordinator
Location(s):
- Madrid, M, ES, 28022
- Swindon, Wiltshire, GB, SN5 6PB
- London, City of London, GB, EC2R 8HP
- Coventry, COV, GB, CV4 8PB
Company: RWE Renewables UK Management Ltd.
Position: To start as soon as possible, full time, permanent
Responsibilities:
- Own and manage the day-to-day operations of our decentralized OT infrastructure, including regional offices and sites.
- Take ownership and full responsibility for service issues and incidents while coordinating with relevant parties and effectively communicating with stakeholders.
- Ensure OT systems reliability and availability of decentralized assets, including analysis and escalations of critical problems and issues (including KPIs).
- Ensure compliance with internal and external rules and local or international laws of the countries where we operate, including security operations and/or ISMS/ISO27000 standards.
- Maintain decentralized infrastructure documentation, including patch management, hardware details, backup procedures, hardware lifecycle, and inventory management.
- Organize and optimize requests within the subfunction and/or business or team leader requests.
- Monitor and manage third-party support and service desk teams to ensure optimal service, including performance management for current and future demands.
- Manage responsibilities within the subfunction of the team, including directing colleagues (internal and external) and their priorities.
- Support the performance management of the members of the infrastructure subfunction.
- Act as an interface for the team leader, supporting in escalations and day-to-day issues.
- Ensure all systems, procedures, and methodologies are followed to enable outstanding service delivery.
- Support the coaching of colleagues.
Your Profile:
- Successfully completed a Degree in Information Technology or related experience in relevant enterprises.
- Expert in Operational Technology, including hardware brands (HP, Dell), virtualization using VMware, and years of experience in the area.
- Experience with hardware lifecycle (including installation and configuration) for decentralized infrastructure, virtual machine management, Windows and Linux systems, patch management, backups, and managing datacenter operations with external partners.
- Clear understanding of network architectures, networking protocols, VPNs, VLANs, QoS, NATs, Routing, etc.
- Background in the Renewables Sector (OT Operations).
- Clear understanding of management and related tasks, including conflict management, enabling cooperation, and running the business.
- Strong passion for improvements, including coordinating Root Cause Analysis and lessons learned.
- Ability to troubleshoot in complex OT-related systems.
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