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Revenue Manager i/c Reservations
Responder al anuncioDepartment: Revenue & Reservations
Location: Spain - Estepona
Description
Overall Objectives
- To develop the overall pricing strategy for all segments, feeder markets and distribution channels, in conjunction with Director of Sales and Marketing.
- To drive Revenue and Profit Performance and increase Market Share.
- To spread a Revenue Culture within the hotel teams.
- To optimize Room Reservation Sales by motivating the team, including cross selling and upselling.
- To ensure PMS / Systems information is always up to date.
- Ensure quality of reservation calls is always above 85%.
- Safeguard guests' information and minimize risks for the property by ensuring GDPR, PCI/DSS and other standards are strictly adhered to.
- Ensure efficient communication to all relevant departments in order to best prepare the guest's upcoming stay.
- Ensure Kempinski Reservations standards are implemented and adhered to.
- Ensure requests are answered in a timely and professional manner, reflecting European Luxury.
- Safeguard data quality and accurate reporting.
- Ensure Reservations team is constantly observing the highest standard of quality and sales techniques.
Key Responsibilities
Main Responsibilities
Forecasting and Budgeting:
- Actively take part in the Room's Annual Budget and Business Plan preparation and presentation.
- Produce an accurate room Revenue forecast for the upcoming 12 months.
- Hold a strong leadership role in the monthly Forecast Meeting.
Data Analysis:
- Monitor and analyze Market conditions based on all available data sources.
- Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.
Strategy Setting and Deployment:
- Proactively identify need periods and adapt Sales & Pricing strategy accordingly.
- Set Rate structure, Demand Calendar and Upsell strategy.
- Implement and effectively manage the sales and pricing strategy across all distribution channels.
- Manage inventory and oversell strategy.
- Perform Group displacement analysis.
- Ensure all sellable contracted rates are loaded in all systems.
Optimize Opportunities and Reduce Risk:
- Ensure all day arrivals are fully confirmed and guaranteed.
- Control no show and late cancellation charges.
- Monitor reservation pick-up for the coming months.
Increase Sales:
- Ensure Reservations Team is fully aware of all prices, promotions, and packages available.
- Ensure the system is set up to display the Rates to be proposed first.
- Maintain an internal upsell / cross-sell program for the Reservations department.
Communication, Culture and Development:
- Provide Executive Committee with regular Revenue Management updates.
- Lead the Weekly Revenue Meeting.
- Organize regular educational and information meetings.
Data Quality & Compliance:
- Ensure Kempinski Revenue Management & Reservations standards are implemented.
- Control Rate Report and ensure all tasks covered in the checklists are executed.
Leadership & Team Management:
- Recruit, train and manage performance of direct reports.
- Set goals, mentor and motivate the team.
Other:
- Perform any other duties as assigned by management.
Skills, Knowledge and Expertise
Education
Minimum of high school, Baccalaureat (Abitur), A-level exam and a Professional Certification (Bachelor, University Degree, Hotel School Diploma).
Work Experience
- A minimum of 2 years experience in Revenue Management, including electronic distribution.
- A proven track record of increasing revenue streams.
- Experience with data analysis, including E-Commerce KPIs.
Languages
Ability to work and communicate in a multinational environment:
- English – excellent verbal and written skills.
- Local language – excellent verbal and written skills (as applicable).
- Additional languages would be considered an asset.
Computer Skills
- Opera PMS.
- Opera Central Systems / SynXis.
- Channel Manager.
- RMS knowledge, preferably with IDeaS or EZRMS.
- Advanced skills in Microsoft Office including PowerPoint and Excel.
Additional
Must be in possession of / be eligible for a working permit in the region of hire.
Competencies
- People Leadership.
- Stakeholder Relationship Management and Communication.
- Driving Results.
- Commercial and Financial Acumen.
- Strategic Thinking and Innovation.
- Change Management.
- Kempinski Brand Identification.
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