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(RW-540) | Customer Service in Lisbon (Italian speaker)
Responder al anuncioYour responsibilities and impact as a Customer Service Agent in Portugal will be:
- Respond promptly and professionally to customer inquiries and issues via phone and email.
- Provide accurate and detailed information about drone products, features, and specifications.
- Assist customers with product setup, troubleshooting, and usage guidance.
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
- Process customer orders, returns, and exchanges.
- Track and update customers on the status of their orders.
- Stay informed about the latest drone models, software updates, and industry trends.
- Provide product recommendations based on customer needs and preferences.
Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards. Gather customer feedback and provide insights to improve products and services.
What is in it for you?
- Unfixed Term Contract
- Gross monthly salary: 850 euros
- Tech Compliment: 50 euros
- Special bonus: 150 euros
- Language Bonus: 50 euros
- Permanency Bonus: 100 euros
- Rent support: 400 euros for 12 months
- Meal Allowance: 150 euros
- Total gross salary: euros
- Holiday Bonus: 75 euros
- Performance bonus: 120 euros subject to the terms and conditions of the bonus plan from 4th full month production
- Medical and dental insurance: You are included in our health insurance plan after 6 months of contract
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