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Sales Assistance (French Speaker) [YZ-998]
Responder al anuncioWe have an opportunity for the right person to join a growing industry and work as a market leader within the Thermoplastic distribution industry.
We are currently looking for a Customer Service or Sales Assistant fluent in French and Spanish.
Main Tasks:
- Contacting existing clients by phone
- Checking the orders against the customer and purchase order agreements.
- Responding to customer product inquiries and issues in a timely manner.
- Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.
- Assuring correct pricing of the customer orders, invoicing timely and accurately.
- Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM.
- Handling complaints and returning shipments.
- Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
- Supporting and interfacing with the Sales Representatives.
- Working efficiently with all internal departments and with external parties.
- Maintaining, updating, and filing the customer documents, records, and internal documents.
- Able to balance competing demands and prioritize.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Economics, or related field is preferred.
- Fluent in French, Spanish, and English with excellent communication skills.
- Minimum of 1 year of Sales Assistance experience within a similar position/industry is a plus.
- Experience in MS Office tools, ERP (SAP), and Salesforce.com experience is an asset.
- Striving for exceptional customer satisfaction.
- High attention to detail.
- Fast learner and driven to action.
- High performance culture in complex business scenarios.
- Ability to prioritize and balance competing demands.
- Competency in adapting to regularly changing conditions.
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