Sales Operations Analyst - Z-177
Responder al anuncioJob Description
The person will be responsible for driving revenue growth of the sales team, through the responsibility of data management, sales reporting, and support on data-driven initiatives within our sales organization. This person will work cross-functionally to ensure accurate data and utilize reports to measure performance and set goals for the sales team. This role is a great opportunity for someone who enjoys taking the initiative to look at data in a different way and working with a growing team to create consistency and efficiency within a sales process at a global company!
ESSENTIAL FUNCTIONS AND RESPONSABILITIES:
- Configure Salesforce features, apps, and integrations for optimized performance.
- Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
- Maintain the Sales, Service, Experience, Clouds apps. Provide help desk support, end-user training, troubleshooting, and resolve data issues.
- Contribute to the management of core business activities and processes including territory planning, quota development, performance management & data issue resolution.
- Assist in building new business development processes and capabilities focused on Operations, Finances, HR, Business Excellence.
- Analyze customer feedback on product ranges and new releases, as well as preparing reports.
- Execute and ensure initiatives designed to optimize the efficiency and productivity of the sales team.
- Find areas within our sales processes that can be automated to free up sales time and reduce data entry responsibilities.
- Maintenance of prices and updating of the system. Manage communications on the sales team.
QUALIFICATIONS:
To perform this position successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily.
EDUCATION/CERTIFICATION/LICENSURE:
A bachelor’s degree in Business, Marketing, Business Administration, or in a related field preferred. At least 5 years’ experience as an analyst.
EXPERIENCE REQUIRED:
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
KNOWLEDGE AND SKILLS REQUIRED:
- Catalan, Spanish & English.
- Proven track record in generating content, evaluating customer sentiment, creating customer and marketing segments, investing in customer loyalty programs, and analyzing customer data.
- Knowledge about customer experience management platforms.
- Ability to manage a set of goals involving diverse contributors and content types.
- Excellent writing and editing skills.
- Ability to interpret technical information and translate it to simple, effective communications.
- Detail-oriented: Completes and maintains a high level of accuracy in even the smallest aspects of assigned tasks.
- Self-driven and proactive.
- Strong client-facing and interpersonal communication skills.
- Strong time management and organizational skills to accommodate and meet deadlines.
- Ability to work effectively under pressure in a fast-paced, rapidly changing environment.
- Ability to work independently on projects.
- Ability to work effectively in a team environment and meet deadlines.
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