Seller Support English/Spanish Language 100% Teleworking con discapacidad
Responder al anuncioFundacion Adecco is working together with one of the biggest global companies in the e-commerce sector with their DeI plan. Seller Support teams act as the primary interface between the company and the Sellers or Vendors. To expand the selection of products available to customers, the company engages with Sellers/Vendors who offer their catalog of products on the company’s global eCommerce platforms. We obsess over providing world-class support, technical assistance, and account management services to our global partners. We strive to predict the Sellers’/Vendors needs, create innovative self-help tools, and provide solutions to help our partners better serve their customers and grow their businesses. The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction. This is done by serving as the first resolution point, diagnosing technical, operational, system, and process issues and proposing solutions that will remove barriers to enable resolutions for Sellers/Vendors. As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies, and communicate effective solutions. Summary of Responsibilities Demonstrates effective, clear, and professional written and oral communication. Provides prompt and efficient service to Vendors and Merchants including the appropriate escalation of Vendors issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Vendors issues and questions. Requirements Must have a home work area that is free of distractions. Must not be providing dependent care during hours of scheduled work. Must have (or be able to obtain) high-speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start). Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline). BASIC QUALIFICATIONS Education: High School Qualification required as a minimum, 3rd level qualification preferred. Language - Native or fluent Spanish AND English. Technical (Computers Internet) savvy is required. Data analysis skills and proficiency with Excel is required. Strong prioritization and time management skills, with a high degree of flexibility. Able to work within a cross-functional team. Demonstrates effective, clear, and professional written and oral communication. Enthusiasm and strong self-motivation. PREFERRED QUALIFICATIONS Experience within a customer service environment preferred. Desire to expand skills into new areas. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Demonstrates effective communication, composure, and professional attitude. Personas con discapacidad: Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al 33% emitido por el organismo público competente. Se ofrece Permanent role, Working from home job. Experiencia requerida Al menos 2 años. Formación requerida Educación Secundaria Obligatoria. #J-18808-Ljbffr
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