Senior 3p Concessions Manager, Eu 3p Concessions
Responder al anuncioSenior 3P Concessions Manager, EU 3P ConcessionsDo you enjoy solving complex problems, interacting with stakeholders and managing EU-wide programs, all to improve customer experience? As Senior 3P Concessions Manager, you will work cross-functionally with different internal teams, and closely with our Carrier partners to identify and solve problems in the delivery experience. You will be responsible for leading 1 or 2 programs for outbound operations, and for managing and improving delivery performance across multiple carriers and geographic regions. Key job responsibilities:Program Management: Lead 1 or 2 comprehensive programs across various EU countries. Performance Management: Manage and enhance the concessions performance of multiple carriers in 1 or 2 geographic regions. Run deep dives to identify root causes. Develop and implement action plans with clear milestones and objectives. Process Improvement: Establish long-term, scalable processes with carriers, ensuring their engagement and collaboration. Stakeholder Management: Collaborate with multiple internal and external stakeholders. Communication and Engagement: Maintain engagement with leadership and key stakeholders, and foster effective communication and partnerships. Minimum requirements:Significant program or project management experienceResults-driven individual with strong proactivenessGood analytical and communication skillsExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipMBA or Master's degree in business, operations, supply chain, logistics. Knowledge of Lean, Six Sigma and Kaizen techniques. Process improvement experience. Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous. #J-18808-Ljbffr
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