Senior Clienteling Manager
Responder al anuncioSenior Clienteling Manager¦ La Roca Village ¦ Permanent/Full time/On SiteSomething Extraordinary Every DayThe Senior Clienteling Manager is responsible for the coordination and execution of the Private Client strategy at La Roca Village through HNW clientele. This role requires the skills of a brand ambassador & organisational manager, who must drive HNW high spending, ensuring footfall, spend, and revenue targets throughout the year. What you will be doing:Build, develop and manage relationships with HNW guests; educate on a Clienteling mindset and culture in the Private Client Services team, Personal Shopper, Retail, and Hospitality. Develop Personal Shopper service & suites strategy into the Black Book database acquisition, working closely with Retail and the brand Referral program. Develop the calendar of events and activities to acquire new Clients and supervise the PCS events manager on execution of events. Build and develop relationships with 3rd parties (Institutions, Corporate entities, Private Clubs, Associations, International Expat communities) targeting members and HNWI. Define and explore new business/incremental revenue opportunities. Develop strong collaboration with Retail, Marketing/GKE, Hospitality, Business Analysts, etc. What makes you special:Previous experience of working closely with HNW clients. A strong network of HNW clients. Previous experience in a sales role with HNW clients. Experience in a luxury retail or hospitality environment. Experience attending industry functions, providing feedback on market and creative trends. Strong communication skills. Fluent in Spanish and English. Why we're exceptional:The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you'll receive a generous salary and benefits through our Feel Good Programme, including:Lifestyle:Life assurance, income protection, pension, leisure travel insurance, discounts across our Villages, and more. Physical:Private medical cover, virtual doctor support, dental insurance, cycle-to-work scheme, and more. Mental:Access to mental health professionals, employee assistance programme, and free access to mental well-being apps. Social:Yoga classes, summer parties, outdoor team activities, and time off for special occasions. Come and live your story with us at The Bicester Collection, where we foster an open culture that supports our people to thrive and creates a sense of belonging. #J-18808-Ljbffr
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