Senior Logistics Operations Manager (EMEA)
About GelatoGelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the future, the market opportunities are endless thanks to new technologies such as 3D printing.
#J-18808-Ljbffr- We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production.
- With local production and exact matching of supply and demand, there is no waste, and carbon emissions are reduced.
- We own no assets - we build the software that connects world-class production facilities all across the world.
- We have more than 100 production partners in 32 countries.
- Optimize Carrier Performance: Continuously assess and enhance carrier operations using automated systems to monitor speed, quality, and cost efficiency.
- Implement AI-driven tools for proactive management and issue resolution.
- Network expansion: Identify and integrate innovative shipping partners that align with Gelato's sustainability and efficiency goals, enhancing the logistics network's capabilities.
- Promote Technological Innovation: Stay ahead of industry trends by advocating for the adoption of cutting-edge technologies that promise greater efficiency and sustainability, such as IoT for enhanced tracking and blockchain for greater transparency.
- Negotiate and Manage Contracts: Strategically renegotiate carrier contracts to secure competitive rates while upholding stringent quality standards.
- Employ comprehensive cost management strategies to minimize expenses through smarter route planning and carrier consolidation.
- Maintain High Service Standards: Establish and enforce rigorous quality controls (eg damage rate, loss rate) for all partners to ensure exceptional service delivery.
- Address and rectify quality issues quickly to maintain reliability and customer satisfaction.
- Drive Business Development: Leverage strong commercial acumen to expand Gelato's logistical footprint. Engage new and existing partners with Gelato's vision, emphasizing technological integration and market reach expansion.
- Accelerate existing opportunities and provide oversight for key accounts to ensure continuous growth in the logistics domain
- Lead with Vision: Guide regional logistics operations with a strategic perspective, aligning team efforts with Gelato's global objectives.
- Cross-functional stakeholder Engagement: Effectively communicate with all levels of stakeholders to ensure partnership alignment and operational cohesion.
- Foster relationships that build on trust and mutual strategic goals.
- You have a start-up mentality and a passion for drilling down to find the root cause of a problem.
- You are a customer-obsessed problem solver, eager to learn and improve.
- You are able to articulate complex concepts and are not afraid to challenge the status quo. No task is too small, but you can also see the bigger picture and help lead our operations support to evolve and scale.
- You lead by example and you love understanding data and identifying process improvements to benefit our partners and customers.
- 5+ years of operations and/or strategy work in a high growth start-up or big tech environment
- Experience in retail, supply chain, logistics, or eCommerce; with a strong and demonstrable interest in driving operations strategy for a large and growing business
- Track record of success in building new operational processes and an ability to work through ambiguity
- Ability to see around corners, diagnosing and treating issues before they boil over
- Experience working as part of a high-performing interconnected operations team
- Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
- Proven capabilities in evaluating operational gaps / weaknesses
- Experience with marketplace models preferred
- Strong analytical experience, and comfortable operating with large data sets to generate insight and actionable conclusions
- Proven track record of leadership, taking ownership and driving results
- Thrives in a high growth, entrepreneurial, and ambiguous environment
- MBA or Masters Degree in applicable field is preferred
- Please submit your resume and cover letter in English
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