Senior Service Designer
Responder al anuncioPropelland is a global strategy, design, and engineering firm helping companies transform and grow. We are a diverse group of thinkers, makers, hackers, and life-long learners tackling complex problems to improve people’s lives, with hubs in San Francisco, Madrid, Mexico City, Monterrey, and Bogotá. Our talented and multidisciplinary teams have the privilege of working with Fortune 500 companies across industries and around the world. Small by design, we prefer to fly while others walk. We are industry and solution agnostic, characterized by relentless curiosity. We work end-to-end beyond just research and strategy–covering everything from opportunity definition and discovery to MVP and go-to-market launch. To generate and implement innovative solutions, we partner with industry-leading clients and leverage our design thinking, business strategy, and engineering capabilities. About the role:As part of the strategy team in Propelland, you will be responsible for working with other designers, strategists, and technologists. You need to be able to understand the client’s needs, translate them into a compelling vision for the project, determine the best design and business tools to use throughout the project, and execute on design deliverables. With the insights gained from primary and secondary research, you can help inspire the team to empathize with the people involved in order to visualize the experience that people will have. You will help translate ideas into concepts, artifacts, and experience prototypes, manage projects, build client relationships, and execute on project deliverables. You will use your creativity and diverse range of design experience to explore solutions to a variety of problems. Using a user-centric approach, you will tackle the design and prototyping phases of projects to bring to life digital and physical products that will have an impact on people’s lives. What you'll do:Support in solving design problems end-to-end, from identifying user needs to the final product/service/concept. Execute the design research process on projects which includes defining research goals, framing, and designing necessary research activities to help empathize with users to achieve those research goals, including quantitative research. Execute the strategy and design process on projects which includes building creative/strategy rationales based on a strong analysis methodology for user understanding, modeling frameworks, service blueprints, brainstorming new strategy/service experience concepts, and designing and visualizing them to best communicate to the team and other stakeholders. Conduct secondary research, including trend benchmarking and competitor analysis. Collaborate with other designers, developers, and researchers to bring integrated and holistic value to our clients. Does this sound like you? You have experience (3 to 5 years) working as a design strategist and service designer within consultancy firms. A university degree in design-related careers (Industrial design, graphic design, etc. ) with specialization or a master's in service/strategic design/innovation. Experience in service design and innovation strategy, graphic design, and visualization communication skills. You have strong communication (verbal and written) skills in English and Spanish, storytelling, pitch development, etc. You stay hungry and foolish: Are curious and passionate about learning new things, with humbleness and ambition for growth. You are known for an extraordinary attitude: Always willing to help and add value with a readiness to jump in and work with a diverse group of people and spearhead brainstorms and conversations. You are organized, self-motivated, and detail-oriented, with the ability to work autonomously and be a self-starter in a demanding environment. You achieve objectiveness through methodologies and a user-centered design approach for project execution, providing grounded solutions and added value to users from a strategic holistic vision. You feel comfortable working with a variety of disciplines and methods such as design thinking principles and collaborative methodologies (agile, etc. ). Process-oriented and methodical. Knowledge of other user research, ethnography, and discovery methods. Capacity to work with data and analytics to find patterns and design strong and well-supported models as well as proposals that solve client’s needs. Bonus if you have:Knowledge of business modeling methodologies and tools (Lean startup, business canvas, etc. ). Basic financial skills. Digital experience and knowledge. Can't wait to meet us? We are excited to get to know you and start the conversation about how we can grow together!Click Apply and under the question “Which studio are you applying to work at? ” Please apply for “Mexico City, Bogotá, or distributed in Latin America. ”propelland is an equal opportunity employer building a diverse and inclusive workforce. We put people front and center in everything we do and thrive on a diversity of personal experience, perspectives, and backgrounds to help us do great things. Extraordinary work begins with extraordinary people. #J-18808-Ljbffr
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