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Service Desk Coordinator (Temp)
Responder al anuncioDescription
Please read before applying
- This is a Temp contract, 2 months.
- You must have a good English level.
- You are located in Madrid.
Key Responsibilities
- Maintain accurate and up-to-date Salesforce Database.
- Maintain compliance with policies and procedures.
- Drive improvements in the control and management of master data.
- Conduct master data audits on existing and newly set up customers.
- Provide support on Customer transactions.
- Analyze and report key performance indicator results for Customer Data, enhancement queue, benchmark results and identify improvement opportunities.
- Assist with writing documentation as needed for customer database, policies, standards, controls and procedures and train accordingly.
- Respond to internal customer inquiries regarding Masterdata, billing, transactions, and other topics related to account health.
Your Profile
- Desirable experience in similar position.
- Proven experience in problem solving.
- Personal: Analytical, excellent listener, potential leader, relationship builder, team player, strategic thinker, excellent communicator, versatile.
- Technical: High level of knowledge in SAP, Salesforce, MS Excel mandatory. Good knowledge of the transactional model also valuable.
- You speak Fluent English; a second language is a real plus.
Preferred Education
Bachelors.
Preferred Level of Work Experience
1 - 3 years.
Remote Type
Hybrid Remote.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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