(SNP-460) | Ol-744 | Invoicing Analyst
Responder al anuncioJob Description Summary
Work location: Barcelona.
In this role, you will manage any step within the release to invoice process, ensuring daily invoicing. For specific products like Gene Therapies, you will also manage any step in the order to cash process. Scope includes customer complaint management, invoicing process, issuing credit notes, returns management, and management of processes and new projects related to new technologies to improve Customer Experience. This is a great opportunity in the Customer Experience department at Novartis, where you will have daily contact with different areas, including Order to Release, Demand, Customer Master Data, Market Access, Risk and Credit, and Finance.
Job Description Major Accountabilities:
- Responsible for the daily tasks of the invoicing process and ensure invoices are sent to customers on time.
- Review and control the information in the system.
- Coordinate the digitalization process of customers (orders and invoices), assisting with all EDI connections and tasks between Edicom and the customers.
- Participate in customer experience projects.
- Takes ownership of customer invoicing complaints. In case of invoice mismatch, investigate and find a solution such as a credit note, invoice adjustment, or appropriate resolution.
- Manage customer requests: copies of invoices, delivery notes, agreements, prices.
- Generate customer solution agreements (MA) on a monthly basis: credit notes, free products, or any other.
- Coordinate Quality deviations (temperature or major deviation) within the QA department and follow up on appropriate actions.
- Manage and coordinate returns with the warehouse (3PL) team for expired or damaged products, performing necessary steps (invoice, credit note) or rework.
Obligatory Requirements:
- Education: Business administration degree or any related field.
- 3 years of experience in Customer service, invoicing, or order management role/sector.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Understanding of the order to invoice process and teamwork with Supply Chain, Finance, and Credit.
- Exceptional interpersonal skills with good verbal and written communication.
- Fluent in Spanish and English, both written and spoken.
Desirable Requirements:
- Knowledge of SAP4H is a plus.
- Knowledge of EDI would be highly appreciated.
Why Novartis:
Our purpose is to reimagine medicine to improve and extend people's lives, and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
You'll receive:
You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
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