Sr. Professional, Commerce Platform Specialist
Responder al anuncioJob Overview:
At CloudBlue, our Senior Commerce Platform Specialists play a vital role in the operations, maintenance, tooling, automation and optimization of our Commerce Platform. You will be focused on providing a stable platform to our customers and delivery teams and help our customers to leverage its full functionality to grow and scale their subscription-based business. Your expertise in commerce technology, coupled with your ability to translate complex business needs into practical, scalable solutions, is key to driving success.
Collaboration with our talented, multi-disciplinary team and knowledge sharing are essential to achieving the best results. This is a high-impact role that involves a mix of technical responsibilities, customer interaction, and strategic project contributions.
Key Responsibilities:
- Platform Operations: Execute platform operational tasks such as monitoring, capacity management, and performance tuning to ensure optimal service delivery.
- Platform Maintenance: Participate in platform/components updates roll out planning/delivering, enabling new functionality and technology transitions.
- Troubleshooting & Problem Solving: Investigate and troubleshoot technical issues, identify root causes, and implement appropriate solutions.
- Partner Support: Provide L2 global customer support via tickets for platform wide issues, ensuring prompt and effective resolution of technical and operational queries.
- Continuous Improvement: Challenge and optimize the existing platform architecture, foresee upcoming challenges, and address performance and scalability bottlenecks.
- Automation & Efficiency: Automate recurring tasks using APIs, scripts, and other tools to improve operational efficiency.
- Documentation & Standards: Develop and maintain comprehensive documentation, including investigation steps, solutions, and project designs. Adhere to defined standards for quality and customer satisfaction.
- Collaboration & Teamwork: Work closely with internal teams, provide input in project design and planning phases, and participate in knowledge-sharing activities.
- Training & Development: Provide training to internal teams, contributing to the development of standardized and non-standardized training materials.
- Roadmap Contribution: Help drive the roadmap for in-house developments such as automation tools, reporting engines, and other key integrations.
Required Skills and Qualifications:
- Technical Expertise: Deep knowledge of modern commerce architectures and platforms, preferably with experience in technical hands-on roles.
- Analytical Thinking: Ability to think process-based and analytically, solving complex issues methodically.
- Communication: Strong communication skills, with the ability to work independently and manage relationships with partners effectively.
- Quality Focus: Commitment to delivering high-quality results and driving continuous improvement across operations.
- Team Player: A collaborative mindset, open to working closely with multi-disciplinary teams to achieve common goals.
- Process & Automation: Experience with APIs, scripting, and automating operational tasks is preferred.
- Problem Solving: Proven ability to troubleshoot, resolve technical issues, and provide scalable solutions.
- Time Management: Ability to manage time effectively, balancing priorities, and delivering prompt updates and feedback.
- Documentation & Planning: Strong skills in creating detailed documentation, realistic project plans, and technical design specifications.
- Training: Experience in delivering technical training and developing learning materials for both customers and internal teams.
Preferred Qualifications:
- Prior experience working in a commerce platform or SaaS environment.
- Experience with automation (e. g. Python, Terraform, PostgreSQL, PHP) and optimizing platform operations.
- Familiarity with troubleshooting complex technical issues and implementing best practices.
- Certification in relevant technologies or platforms (e. g. Kubernetes, AWS, PostgreSQL) is a plus.
Why Join CloudBlue?
At CloudBlue, you will be part of an innovative team that strives for excellence in everything we do. We offer a collaborative environment that encourages professional growth, continuous learning, and the opportunity to work on impactful projects. If you are entrepreneurial, ambitious, and looking to be part of a cutting-edge platform team, we would love to hear from you.
¡Sea el primero en responder a este anuncio de trabajo!
-
¿Por qué está buscando trabajo en Trabajas.es?
Crear alerta de empleo
Cada día nuevos anuncios de trabajo Puede elegir entre una amplia gama de trabajos: nuestro objetivo es ofrecer una selección lo más amplia posible Déjenos enviar nuevos anuncios por correo electrónico Sea el primero en responder a las nuevas ofertas de empleo Todos los anuncios de trabajos en un único lugar (de empleadores, agencias y otros portales) Todos los servicios para demandantes de empleo son gratuitos Le ayudaremos a encontrar un nuevo empleo