(T310) | Technical It Account Manager
Responder al anuncio(T310) | Technical IT Account ManagerBarcelona, Catalunya, ESSummary of the role:The IT Account Manager is responsible for building and maintaining business and commercial relationships with a set of internal stakeholders for the success of the platform and services delivered. She/he will act as a trusted advisor and advocate, follow-up on new demands, delivery, budget, and manage communication and engagement with stakeholders. She/he will anticipate escalations, improve quality, have a clear view on the cost, and maintain a trustworthy relationship. She/he will support our commercial units to engage with their end customers or prospects. In this role you will:Manage the relationship with a set of internal stakeholder portfolio (Business Units, Engineering, Central function), promoting value, service delivery, and demand management. Manage and optimize the budget dedicated to the delivery of IT services for stakeholders. Provide regular visibility to leadership of stakeholder (status/escalation/budget/expectations). Establish and execute governance with the stakeholders as appropriate, with the right level of visibility. Help coordinate development efforts between the Business and Platform Engineering Units related to enhanced reporting for internal agreements and management visibility. Act as the primary point of contact for escalations from the Business towards Platform Engineering. Identify and take accountability for service supply problems. Define and manage marketing strategy for the account she/he is in charge of. Delivery & Reporting:Mobilize line organization to assure delivery of commitments in line with stakeholders' expectations. Escalate internally major issues impacting the delivery of the service. Provide reports and status updates according to the customer agreement or as required. Provide efficient and professional relationship and account management for the assigned customer portfolio. Onboarding and Implementation:Support the stakeholder in its demand for new services/platform components: definition of the demand, follow-up within Platform Engineering delivery units, and validation of the quality of the answer. Follow-up delivery, anticipate escalation, and ensure scope/time/cost are aligned with original expectations. Stakeholder Satisfaction:Define and support overall stakeholder satisfaction for Platform Engineering. Maintain stakeholder satisfaction survey for its stakeholder portfolio and identify areas of improvement and action plan. #J-18808-Ljbffr
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