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Team Leader With A High Level Of English | [Q-021]
Responder al anuncioDo you have experience as a Team Leader and a high level of English? Don't miss this opportunity to lead a Customer Service team in Madrid!
Tasks
In your day-to-day:
- You will reach the requested average calls per agent in your team.
- You will accomplish the requested % quality for each of the team members.
- You will increase the team's performance.
- You will avoid absenteeism % over the proposed objective.
- You will control and manage the team's shifts, rotation, and holidays.
- You will train new team members.
- You will speed up new agents' ramp up to the proposed target.
- You will do administrative tasks/Reporting/Data Analysis.
- You will audit agent's calls to meet the quality and process assurance.
- You will help train new hires / re-train and update existing agents.
Requirements
You are the perfect match if:
- You have a high level of English.
- You can speak Spanish (it's a plus).
- You have experience as a Team Leader of a Customer Service team.
- You are a communicative person and you know how to show empathy with people.
- You have good organizational skills.
- You are a good learner and teacher.
- You are someone flexible and you can adapt to different situations.
- You have demonstrable knowledge of Word and Excel.
- You have a passion for the world of new technologies.
Benefits
We're offering:
- You'll have a permanent contract with 2 weeks of training.
- You'll have a hybrid working model.
- You'll have up to 23 holidays.
- You'll work in a multicultural team.
- You'll have many career development opportunities.
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