Technical Support Engineer (M/W/D)
Responder al anuncioOSAPIENS – Join us in building a sustainable future!At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard. We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes. Your MissionDeal with customer queries about the functional scope of our mission critical B2B applicationIndependently accepting, evaluating and processing customer inquiries via our support portalPre-analyzes of coding and reproduction of the production issuesCoordination of troubleshooting and problem solving with colleagues from the technical departments. Direct communication with customers regarding feedback or status requestsYour ExperienceExperience in 2nd level technical customer support (API support or similar)Previous Experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)Excellent knowledge on the Languages REACT or Java ScriptStrong technical affinity and enthusiasm for our innovative software solutions in the field of automationCustomer-first mentality with inner motivation to solve problems and alleviate conflictsFluency in written and spoken German and English is requiredJoin us for this and more. . . A purpose-driven mission with and for global industry pioneers in tackling complex challengesRoom for creativity through collaborative teamwork and an open communication cultureFlexibility and team bonding with our hybrid work optionsFuel for your growth journey, both personally and professionallySustainable mobility options, promoting eco-friendly commuting solutionsFun team events and outings with our global teamsInspiring workspaces in Mannheim and beyondAnd, of course, free drinks and snacksAbout usosapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard. We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accommodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency. osapiens was founded in Germany in 2018 and we currently serve over 1, 200 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 300 people from 60 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category. #J-18808-Ljbffr
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