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Technical Support Representative (German) - [CF-603]
Responder al anuncioDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Representative in Barcelona.
Position:
Technical Support Representative
Location:
Barcelona, Spain
Employment type:
Full-time
Remuneration:
Base salary.
DUTIES AND RESPONSIBILITIES
- Address requests and incidents that demand a higher level of technical expertise.
- Advance and close service requests to a satisfactory resolution within the call management system.
- Keep customers informed proactively about the status and progress of their requests and resolutions.
REQUIREMENTS
- Native German and near-native English.
- Possess outstanding customer service abilities.
- Demonstrate a strong understanding of IT, particularly in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products.
- Be proficient in both Windows and Mac environments.
- 1 year of experience in a customer service role, with a preference for technical support.
- Exhibit a deep understanding of excellent customer care practices.
- Display responsibility and independence.
- Possess effective communication and teamwork skills, along with flexibility and the ability to handle stress.
OFFER
- Excellent remuneration package based on experience, skills and performance.
- Dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
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