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Technical Support Specialist, Valencia | GM230
Responder al anuncioTechnical Support Specialist en Valencia.
Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!
Your responsibilities and impact as a Technical Support Specialist for the fintech Industry will be:
- Support B2B customers mainly over e-mail and chat but also phone.
- Constantly brainstorm with your colleagues to improve the Customer Experience.
- Troubleshooting innovation and change management are part of the daily business.
- Control and handle payment inquiries from sellers and buyers through various client platforms.
- Responsible for Trustpilot reviews, improving overall company NPS through excellent service.
- Flagging and escalation of customer queries and coming up with suitable solutions.
- Mapping and improving business processes to enhance customer journey and satisfaction.
Requirements
Skills, qualifications, and interests you need to succeed in this role:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
- Competency in using computers.
- Excellent communication skills.
- You are proactive and solution-oriented.
- You are interested in working in an ambitious team.
Benefits
What’s in it for you?
- Spanish classes.
- Great Friday evening drinks.
- Fitness bootcamps to stay fit and active.
- Mindfulness classes.
- Work at a tech startup where you can develop and there is room for your ideas.
- Improve your professional skills: communication, innovation, and implementation of new technology.
- Free lunch and breakfast at the office.
- An international working environment with 20+ nationalities.
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