Technical Trainer - [QX652]
Responder al anuncioAbout Fenergo - Fenergo is committed to hiring the highest quality staff who have enabled our company to grow rapidly. Fenergo is an award-winning provider of Client Lifecycle Management (CLM) software for financial institutions. Fenergo provides exciting career opportunities and challenges and is a great place to grow and develop both personally and professionally.
About the Role - The way we deliver training is changing forever. Fenergo’s Knowledge Management and Training (KM&T) team is seeking an individual who can help shape the way we deliver training in our ever-changing environment. This role is a new addition to an innovative and growing team. We need someone who can think outside the box to create compelling, interesting, and innovative learning experiences. The position requires a savvy individual with a strong work ethic and excellent communication skills.
Fenergo's Knowledge Management and Training Team is at the forefront of our company's success as it works collaboratively with all areas to develop a deep knowledge and understanding of our solution in order to design and develop training material for delivery to our employees, clients, and partners. This role will be client-facing and requires an individual who has excellent communication skills, is a self-starter, an innovative thinker, and someone who is passionate about training.
Primary responsibilities of the Technical Trainer include:
- Influence the continuous improvement of Fenergo’s technical training programme reinforcing a quality culture.
- Designing and developing learning content for Instructor Led Training (ILT) and online for our Learning Management System (LMS).
- Delivering technical training on the company's software solutions for internal staff, partners, and external clients.
- Partner with the business to roll out relevant technical and functional training programmes.
- Identify training needs for clients, staff, and partners, and develop appropriate solutions to address these needs.
- Follow up on feedback from training and continually improve content.
- Maintain the infrastructure used to deliver training, including virtual environments, software deployment, and associated documents and presentations.
- When required, travel internationally to deliver training on-site in person.
- Develop product demonstrations/simulations and case studies.
- Design training material including PowerPoint presentations, notes/handouts, and lab exercises.
- Design and deliver e-learning solutions to align with client, staff, and partner needs.
- Adhere to deadlines, project commitments, and deliverables.
- Ensure the quality and consistency of course content throughout the course life cycle.
- Provide timely feedback on training content and incorporate feedback into current training documentation.
- Provide internal support and mentoring on projects.
- Manage training events from start to finish.
Requirements:
Personal Characteristics:
- Ability to adapt to ongoing change in a fast-paced, customer-focused environment.
- Able to act autonomously with limited supervision.
- Creative thinker and problem solver.
- A self-starter who works on their own initiative.
- Ability to work under pressured deadlines.
Required Skills:
- Experienced trainer/content developer.
- Excellent oral and written communication skills.
- Excellent presentation skills.
- Excellent organisational skills.
- Experienced user of MS Office toolset (Word, Excel, and PowerPoint).
Beneficial Skills: The following skills would be useful but not required:
- Experience working with C# language and Visual Studio.
- Knowledge of Microsoft. Net framework.
- Knowledge of Microsoft Internet Information Server (IIS).
- Knowledge of Apache Camel route configuration and transforms.
- Knowledge of the financial services industry is an advantage.
- Source Control - Git / TFS.
Education & Experience:
- Degree or Diploma in Computing or similar related qualification.
- Microsoft Certification is an advantage.
- Excellent relationship building and interpersonal skills.
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