(Uh620) Digital Transformation Analyst Graduate - [NR-847]
Responder al anuncioDigital Transformation Analyst Graduate: Remote Eligible: Hybrid - Onsite Location(s): Madrid, ES
Purpose and Passion - Comprehensive Benefits - Life-Work Integration - Community - Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life's work.
You will be interacting with various stakeholders, such as Marketing, Service, IT, Sales and Manager/Executive to ensure the implementation of the platforms are successful.
Key Responsibilities
- Salesforce Platform tool improvement: Ensure that the EMEA development Roadmap is successfully implemented. Submit ideas for new features and functions, test and validate software, design, implementation and launch a new feature within the division. Work with business users and architects to define and document detailed user stories, process flows and data models.
- Support Salesforce KPI Adoption, Quality and Cleaning: Proactively set data quality KPIs, within the tool verify and update data such as contacts, accounts, opportunities, tasks, potentials as well as implement import/export processes on demand.
- Basic Administrator & First level technical support for Salesforce and Pitcher: Create/Modify/Delete the permissions of users as well as being the functional support and technical troubleshooting contact.
- Internal training: Active participation in the design and implementation of required training for end users.
- Setup reporting standards: Define and create clear/intuitive content guidelines for Salesforce and Pitcher e. g. FAQs website / Small-Videos / Pdf job aids.
- Measure feedback: Create internal surveys, setup a network of ambassadors within the divisions.
- Documentation: Maintain documentation on requirements: user stories, backlog, data models, triggers, and description on how each business function is using the tool.
Key Requirements
- Technical Bachelor or Masters degree (Computer Science, Engineering, Business Analytics)
- Fluent in English and Spanish (C1); any other language is a plus
- Experience in the implementation of Customer Relationship Manager (CRM) systems is an advantage
- Experience in working with Salesforce and SAP is an advantage
- Strong analytical and presentation skills
- Be able to lead projects with deliverables, deadlines, and key milestones
- Self-motivated with great initiative attitude.
We, Boston Scientific, are an equal employment opportunity employer.
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