[V-491] | Field Service Technician
Responder al anuncioMaxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5, 000 people globally. We push the boundaries, taking solar technology higher, faster, and farther than before. We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality. We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. Join us in POWERING POSITIVE CHANGE.
SUMMARY OF ROLE
Maxeon is seeking a Field Service Technician to support our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter solution and SunPower Drive Electric Vehicle Chargers. The Field Service Technician will be directly supporting SunPower Partners, installers, and end-user customers (residential/homeowner) in troubleshooting problems, performing repairs, upgrades, and replacements along with commissioning activities. In doing so, you will be supporting the efficient running of the field services activity, ensuring that services are carried out in a safe and efficient manner and that service level agreements (SLA's) metrics are met, maintaining our high levels of customer satisfaction.
Essential Responsibilities
- Perform all on-site technical activities related to the installation, commissioning, repair, and maintenance of our SunPower Reserve Energy storage and SunPower Drive EV chargers in country, region, and abroad when needed.
- Troubleshoot and perform root-cause analysis, both remotely and on-site.
- Schedule visits with customers and complete and submit any necessary reporting in a timely manner.
- Engage confidently and energetically with Partners/installer/end users over telephone and in person.
- Use digital platforms for remote troubleshooting as well as case management/ticket systems for updating case resolutions.
Other Requirements
- Must be able to climb stairs and ladders to access rooftop solar sites or basements.
- Electrical & working at heights certification a plus.
- Must be able to lift 25kg solar panel/inverter.
- Willingness to travel up to 50% domestic and some international (Europe).
- Driving license.
Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.
Equal Employment Opportunity
It is Maxeon's policy to provide equal employment opportunity to all applicants and employees.
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