[VW122] 2nd Level Technical Support (Italian Speaker)
Responder al anuncioYou have a big interest in IT and technical support? You have a native level of Italian and a fluent level of English? You want to be part of a dynamic international team? Then we have a perfect match for you as 2nd Level Technical Support. Your Future Company: A multicultural company specialized in providing IT services and products working with more than hundreds of thousands of clients worldwide needs your skills and talent. Their aim is to offer the best quality IT products and management service for the online presence of their clients and they are looking for new team members with the same mission to join them. TasksYour responsibilities and impact working as 2nd Level Technical Support Switzerland will be:Technical assistance through the ticketing system, telephone contact with customers on technical mattersAlignment with Product Unit for complex assists that cannot be solved from the second levelUpdating procedure and internal support documentationEscalating customer requests to the manager when necessaryRequirementsSkills, experiences and interests you need to succeed in this role:You have a native level of Italian and a fluent level of EnglishYou have knowledge of WordPress and other CMS with demonstrable support experienceYou have knowledge of PHP and MySQL, HTMLYou have previous experience with website design and setYou have knowledge of main web protocols and DNS systemsYou are a team player and service-orientedBenefitsWhat's in it for you? Salary based on level of experience + additional benefits (private health insurance, meal vouchers, English class)International and multicultural environment in Barcelona, with flat hierarchy and proximityThe benefits of working for a medium-small company while being part of an international groupPossibility of working fully remotely as long as you're a resident of Portugal or SpainStart date: ASAP#J-18808-Ljbffr
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