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[VX169] | Omnichannel Experience Lead
Responder al anuncioJob Description: Lead the omnichannel customer experience strategy in the Oncology Unit, positioning our company as the first in the minds of our stakeholders.
Main Responsibilities:
- ENVIRONMENT & CUSTOMER UNDERSTANDING:
- Constant understanding of the oncology environment and market through active and continuous listening exercises, both within and outside the company.
- Understanding customers through external sources and analysis to understand them based on their characteristics (customer clustering).
- Identification of patterns, levers, and barriers in the environment, with a focus on anticipating trends that impact our customers.
- Analyze the value propositions of competitors to position our company appropriately against competitors and future trends.
- CUSTOMER EXPERIENCE:
- Responsible for aligning the customer experience strategy in the organization, coordinating with customer engagement and data strategy. Ensure the audience's vision is represented within the Unit.
- STRATEGIC CONSULTANT with a CUSTOMER FOCUS:
- Internal strategic consultancy in oncology: identification of questions that need to be answered through information analysis.
- Define, together with the Customer Engagement & Data Strategy team, the omnichannel strategic plan and information based on business needs and existing sources that cover identified gaps.
- Single point of contact between the oncology organization and specialized teams in advanced analytics and market research in subsidiaries.
- TEAM DEVELOPMENT DIGITAL:
- Maximize capabilities within the digital and data ecosystem defined in our company's data.
- Identify analytical and strategic thinking capabilities to develop in teams of the oncology unit with a digital focus.
- Ensure accessibility and proper use of information to maximize its utilization in generating insights and making corresponding decisions, as well as evaluating the environment and competitive intelligence.
- Standardize KPIs to consolidate the measurement of commercial excellence and quickly identify market opportunities through information.
- Guarantee the measurement of key performance indicators (KPIs) in each function/department.
Skills & Education:
- Bachelor´s Degree
- Strategic & Innovative Thinking
- Strong communication Skills
- Solid Omnichannel strategy experience
- Collaboration and interpersonal skills
- Digital Skills
- Demonstrates high degree of integrity and ethics
Preferred:
- Team Management
- Master Degree
Employee Status: Regular
Requisition ID: R266035
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