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(W-837) - Help Desk Expert with Dutch
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From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
#Weconnecttalentwithopportunities
From our office of Madrid, we are looking for a Car Repair Agent level 1.
Your responsibilities:
- Respond to all calls, emails and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools. First level resolution rate: 50% after 6 months, 70% after 12 months.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
Your profile:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate.
- Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Dutch oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
Contract:
Direct permanent contract with Bosch Service Solutions (30 days of trial period).
Working hours:
Full time (39h) 9:00-18:00 to 10:00-19:00.
Working Days:
Monday - Friday.
Working model:
Hybrid, following the needs of the Service.
Holidays:
32 paid days of Holidays per natural year.
Requisitos:
- A team player who is 100% service and solutions focused.
- Methodical troubleshooting skills required.
- Basic knowledge of IT systems would be an advantage.
- Professional experience in a customer facing position would be an advantage.
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
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