Wak-189 - It Team Lead On-Site (English Speaker)
Responder al anuncioDo you have valuable experience/knowledge in the IT field that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you!What’s in it for you? Permanent contractSalary aligned with your experience and the marketMeal vouchers and private health insurance after 6 months in the companyMonday to Friday working daysCareer opportunitiesYour Future Company:An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR, and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards. Your responsibilities as an IT Specialist will be:Responsible for line Management of the GTS FunctionResponsible for creating and providing KPI’s, reports, and goalsInput into weekly team meeting agendaAssisting in system upgrades (including testing, training etc. )Incident and Problem management contributorAssisting GTS analysts in providing first-line support when workloads are high, accountable for the backlog, coordinating the operational and/or where additional experience is requiredResponsible for running security and quality checks on the business as requestedResponsible for ensuring that GTS and the entire team is complying with previously agreed audit controls and measuresSupporting and contributing to the Business Continuity PlanManaging the day-to-day incidents and compliance of agreed service levels for requests logged via the internal ticketing tool ensuring SLA’s are metResponsible for keeping knowledge base and team regularly updatedRequirements:Skills, qualifications, and interests you need to succeed in this role:You have professional proficiency in English (speaking Spanish, Italian, French, or German as a second language will be valued)You have experience with service ticketing tool (GSD)You have experience in a service desk environmentThorough knowledge of Windows 10, Citrix environment, including networking components, services, and user profilesAbility to motivate team members and drive them to performWorking on-site 5 days per week (Monday until Friday)You are familiar with antivirus solutions and security standardsITIL Oriented, ITIL v4 is very positively valuedSLA performance monitoring and reportingApproachable personality and excellent communication skillsStrong analytical and problem-solving skillsBe happy to work independently on allocated tasks#J-18808-Ljbffr
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