Workplace Solutions - Customer Service Analyst - Swedish Speaking
Responder al anuncioJOB DESCRIPTION
If you are seeking a client-facing role that promotes exceptional customer service and innovation, this may be the position for you.
As a Customer Service Analyst within JP Morgan Workplace Solutions, you will be a prominent point of contact for our participants. This client-facing role promotes exceptional customer service and innovation, demanding good communication skills and a strong desire to deliver exceptional client service.
Job Responsibilities
- Provide excellent customer service via email and phone at 1st and 2nd level response.
- Escalate unresolved issues to 2nd and 3rd line support teams.
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc).
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles.
- Maintain contact with customers throughout the ticket life cycle.
- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications, Capabilities and Skills:
- Excellent Customer Service skills in telephone and email etiquette through the Swedish language.
- Strong problem-solving skills.
- Client focus, interpersonal skills, and ability to network.
- Proactivity and Continuous Improvement mindset.
- Maintains the highest level of technical skill in the field of expertise.
- This position requires a high degree of discretion and judgement.
- Passion for learning new things every day and a continuous improvement mindset.
Preferred Qualifications, Capabilities and Skills:
- University degree in Economics, Finance or equivalent work experience desired.
- Experience in Customer Service role, preferably in the Financial Services or Software industry.
- Experience with Contact Center solutions.
- Fluency in Norwegian is preferable.
- Other languages are also advantageous, including Czech, French, Finnish, Norwegian, German, Polish, and Arabic.
J. P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative, and we are committed to building an equitable workforce that represents the communities we serve.
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