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[ZWV-121] - Russian Seller Onboarding Associate
Responder al anuncioMinimum Requirements:
- Native level of Russian in speaking, reading, listening, and writing.
- Proficient in English (speaking, reading, and writing).
- Excellent interpersonal skills.
- Intermediate skill with Microsoft Office including Outlook, Word, and Excel.
- Ability to effectively manage time and prioritize multiple tasks.
- Previous work experience in a customer service/retail environment.
Job Summary:
These positions are ideal for recent graduates or people with customer service backgrounds.
Key Job Responsibilities:
- Communicate effectively via live video call with our customer base - third party sellers who want to sell on Amazon in its various marketplaces.
- Review the seller’s identity details (information & documents) over a live video call.
- Verify ownership of the documents submitted by sellers.
- Assess the legitimacy of documents by reviewing online copies of documents.
- Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
- Serve as Amazon ambassador and offer live assistance to sellers during identity verification.
- Provide exceptionally strong customer service skills via live video call of around 20 minutes per interaction.
- Maintain composure during the live video call as a representative of the Amazon brand.
- Flexibility to be trained for additional business-related skills and/or work types.
- Flexibility with working hours and work Saturdays or Sundays as part of your normal 5-day shift.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.
About the Team:
Knowledge of or experience in a fraud/risk management environment preferred but not essential. Experience in insurance, finance, data analysis, research, translation, or training is a distinct advantage. Excellent problem-solving skills. Self-disciplined, diligent, proactive, and detail-oriented. Strong organizational skills. Passionate commitment to Amazon's emergence as the world's most customer-centric company. Positive, results-oriented attitude.
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