Support Partner
At PALATIN headhunting we're actively seeking a talented Support Specialist – looking to consolidate his/her career as Support Partner contributing to the stability and quality of platforms & systems on a non-technical role for international company.
Are you ready to take the next step in your career?
Support Partner - End client - Alicante
Role and Responsibilities:
- Collaborate with technology stakeholders to maintain company platform stability and quality.
- Manage and coordinating (not technical resolving) incidents transmitted by the partners and countries.
- Provide comprehensive support to partners and sales teams for seamless B2B and B2B2C, analyse issues, propose solutions about the platforms.
- Ensure high-quality process and distribute updated knowledge materials to relevant stakeholders.
- Take the lead as the main contact, giving advice and support to Partners in functional and operational subjects.
Education degree & technical experience:
- +5 years of experience in customer service, technical support or business partner in technological environment.
- Experience with Digital Platforms, APIs OR Customised software providing functional and operational support to clients (internal or external), partners or affiliates.
- Experience in travel, tourism, entertainment industry or similar sectors is valuable.
Other Requirements:
Fluent in English, both written and spoken.
Conditions & Benefits:
- Permanent contract
- End customer.
- Flexible schedule & work-life balance. (hybrid role 2 days Alicante, 3 remote)
- Corporate special benefits.
- Career path and professional development.
To be considered for this opportunity, please submit your updated resume in English
Don’t hesitate to apply!
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